CANCELLATION & REFUND POLICY

We understand that travel plans may change and aim to provide a fair and flexible cancellation policy.

Free Cancellation

Guests may cancel their reservation up to 7 days before check-in and receive a full refund.

Partial Refund

Cancellations made between 7 days and 72 hours before arrival will receive 50% refund of the booking amount.

Late Cancellation

Cancellations made within 72 hours of check-in may not be eligible for a refund.

No-Show Policy

If a guest fails to arrive without notifying the camp, the reservation will be considered a No-Show.

In this case, the booking amount may be non-refundable, similar to policies used by most boutique hotels and glamping resorts.

Date Changes

Guests may request to change their reservation dates. Requests must follow the same conditions as the cancellation policy and are subject to availability.

DELIVERY POLICY

Teepee Camps Jabal Shams provides hospitality services, not physical products.

Booking Confirmation

After completing your reservation, guests will receive:

An instant booking confirmation email
Full reservation details
Directions to the camp
Arrival instructions

Pre-Arrival Communication

Before arrival, guests may receive helpful information including:

Camp location and directions
Travel recommendations
Preparation tips for the mountain environment.